Refund policy

How to cancel or return the order after the order is established?

• If you want to cancel an undelivered order, please call or email the customer service specialist, and the customer service specialist will handle it for you immediately

 

• In order to enable you to obtain a comfortable and pleasant shopping experience, We have set up a 7-day return and exchange guarantee for you. You can receive the goods from  7Free returns within days.

If you are not satisfied with the item you received, you can return it for a full refund, No questions asked, we will offer you a one-time exchange or return, no questions asked.

 

Please make sure you have read the return instructions carefully, And follow the steps below to apply for a return:

Return Notice

1. Returned or exchanged items are unused or damaged items
2. The original packaging of the goods must be kept and the label has not been removed
3. Before returning the product, you must communicate with the customer service specialist by email, We will notify you of the return shipping address.
4. Shipping costs incurred for returns and exchanges shall be borne by the customer.
5. In order to maintain the preferential price of the item, we have not included the additional shipping fee into the selling price, so sorry that the shipping fee will not be refunded.

retreatpayment

After receiving the returned product, after checking that the product is intact, we will refund the money to the customer within 14 working days.

- If the order comes with a free gift, it must be sent back together, otherwise there will be no refund.

- Shipping costs incurred for returns and exchanges shall be borne by the customer.

 

Changegoods

- The goods must be the goods that Stephydesignhk has in stock.

- If the price of the selected product is higher than that of the returned product, the customer needs to pay the difference.

- If the price of the selected item is lower than the returned item, The difference will not be refunded.

- Shipping costs incurred for returns and exchanges shall be borne by the customer.

 

Note - Custom products are not eligible for returns and exchanges.

All Stephydesignhk customized products are made for you, if you return a gift that belongs only to you, it cannot be used for other purposes. Hope you can understand why we cannot accept returns/refunds.